We have only had our Hush Puppies frames with cable temples 3 months and already the cable plastic has ripped and is coming apart. If you read my post about getting the glass – you know I am already not the happiest with Lange Eye Care. Since then, I have found an amazing one. Because we purchased the frames at Lange, however, we have to go there for adjustments and repairs. We also purchased the extended warranty, so I am stuck dealing with them for the next year or so.
10 days ago, we went in to order new cable temples because her’s are ripped and pealing off the temple. I notice her ear is pink where it rubs and want to take care of it before it gets worse. They asked my color preference (ha ha ha, like they actually listen) I said, pink, purple, brown, black, blue, anything that fits. I was told it wouldn’t be a problem as the cables normally last longer. Since it has been over a week, I called to check on their progress. News- NOTHING. They didn’t even order them because they couldn’t find pink. ARGH. Thank goodness Ell’s glasses are still wearable –an active 2 year old with limited vision and no depth perception, without glasses is a recipe for another emergency room visit.
In my nicest voice, I asked them “Why didn’t you call me?” Based on their mumbled response – They either forgot, misplaced, or didn’t care. So, I asked “What do I need to do to make sure my daughter gets her glasses repaired in a timely manner?” Thinking to myself – Do I need to order the parts and change them myself? Their advice; If you don’t hear back from us in 6-8 business days, call back. Let’s see if the parts are ordered this time.
I’m also concerned about the amount of scratches on the lenses. We are very careful, but Elly has a tendency to throw them when angry. Shouldn’t they be lasting longer???? And at what time do I make use of my 2 full replacements covered in our extended warranty?